These sales terms and conditions apply for all sales of goods and services from www.exentri.hk to consumers. The sales terms and conditions, together with your order and order confirmation, comprise the entire agreement for the purchase.
Order confirmation
You will receive an order confirmation e-mail as soon as you have placed an order. Read this carefully and check that the order confirmation agrees with your order. If you do not receive this email please contact sales@exentri.asia, so that we may investigate and confirm that your order has been placed successfully. You will receive an additional e-mail as soon as your items are shipped.
Prices and method of payment:
We accept Paypal, Alipay and V-Coins.
Hong Kong:
All prices are in USD and credit cards will be debited in that currency.
The total cost of the purchase will be displayed before ordering and includes all costs associated with the purchase.
The goods will be shipped by Hong Kong Post Office.
Outside of Hong Kong:
All prices are in USD and credit cards will be debited that currency.
Packages sent outside of Hong Kong may be subject to the customs fees, taxes and import duties of the country to which you have your order shipped. These charges are always the recipients responsibility.
The goods will be shipped by Hong Kong Post or other courier companies (depending on customers location).
Information provided by our web site
We reserve our rights against errors which may arise and which may result in our inability to deliver in accordance with the information given at www.exentri.hk, in our marketing or in any other way.
Warranty claim
If the products have defects you may according to the circumstances require a re-delivery or a refund. The defect must have existed when the products came into your possession. You may report to us using the contact form on our web site or by sending an e-mail to sales@exentri.asia. The claim deadline is two weeks from the time you took possession of the goods.
Guarantee
Our guarantee is in accordance with the consumer purchasing law. It is important for us that every Exentri wallet owner is satisfied with the product. If you have any questions regarding the product, please contact us using the contact form on our web site.
Right of return
You may return any products you have ordered from www.exentri.hk within 14 days from receipt of delivery. All goods returned for refund or exchange must be unused with original packaging intact. Customers are advised to obtain proof of postage when returning goods. Exentri cannot be held responsible for returned goods being lost in transit without proof of postage. Please note that we do not refund the cost of return delivery. Repayment will be made within fourteen days after Exentri receives and inspects the returned product from you.
Personal information
We only use personal information as provided to us by you which is necessary for us to fulfill our obligations to you. Information will not be given to a third party or used for other purposes.
Law
Consumer purchases are governed by Hong Kong law.